Right of withdrawal

Right of withdrawal and inspection

You are entitled to object to the storage of your personal data at any time, unless there are contractual concerns or legal reasons against it.

Upon request, you will receive information free of charge about the data stored by you. You also have the right to have your data corrected, deleted or blocked. Under certain circumstances, deletion may be contrary to statutory provisions, in particular with regard to data for accounting and bookkeeping purposes.

The data will be deleted as far as and as long as the storage is not necessary for the aforementioned reasons.

For questions, requests or comments on the subject of data protection at LEHR'S-REISEN, please contact us by e-mail at datenschutz@lehrs-reisen.de.

 

Access to and updating of your personal data; complaints

You have the right to request a copy of the personal information we hold about you, although you should usually also be able to view and update the information associated with your customer account and booking online. Of course, you can still write to us and ask us for a copy of any other personal data stored about you.

Please include details to help us identify and locate your personal information. Where we can provide access to data, we will do so free of charge unless further copies are requested. In this case, we may charge a reasonable fee based on the administrative costs.

We want to ensure that the personal information we hold about you is accurate and up to date. If any information we hold about you is inaccurate, please let us know. You can also have your personal data corrected or deleted, object to the processing of your personal data and, if technically feasible, request that we do so.

We want to ensure that the personal data we store about you is accurate and up to date. If any information we hold about you is inaccurate, please let us know. You can also have your personal data corrected or deleted, object to the processing of your personal data and, where technically feasible, request that personal data which you have transmitted to us be made accessible to you or to representatives appointed by you or to authorities.

We will update or delete your data unless we need to retain it for legitimate business or legal purposes.

You can also contact us if you have a complaint about how we collect, store and use your personal information. Our goal is to resolve your complaints as best we can. However, if you are not satisfied with our response, you can also contact the appropriate data protection supervisory authority.

Der Landesbeauftragte für den Datenschutz und die Informationsfreiheit Rheinland-Pfalz
Hintere Bleiche 34
D-55116 Mainz, Germany
Phone: +49 (0) 6131 208-2449
Fax: +49 (0) 6131 208-2497
E-mail: poststelle@datenschutz.rlp.de
Website: https://www.datenschutz.rlp.de/

Please note that we may ask you to confirm your identity before we process your request or complaint. We may also ask you for more information to help us ensure that you are entitled to submit this request or complaint to us if, for example, you contact us on behalf of someone else.

For questions, requests or comments on the subject of data protection at LEHR'S-REISEN, please contact us by e-mail at datenschutz@lehrs-reisen.de.

 

Legal basis for the processing of personal data

We collect and use your personal data only if at least one of the following conditions applies:

We have your consent;

  • i.e. Contact form: You give us permission to process your personal data if you contact us via a contact form on our websites.
  • i.e. Customer account: You give us permission to process your personal data when you sign up for a customer account.

It is necessary to take appropriate steps to contact you or at your request before concluding a contract;

  • i.e. Providing the products and services you request: We need to process your personal data in order to be able to manage your account or booking, offer you the products and services you wish to purchase, and assist you with orders or refunds.

It is necessary to comply with a legal obligation;

  • i.e. Sharing personal data with authorities: In order for you to be able to travel, it may be mandatory (required by law by the authorities at the point of departure and/or destination) to disclose and process your personal data for purposes of immigration, border control, security and counter-terrorism or other purposes determined by the authorities to be appropriate.

It is necessary to protect vital interests of you or others;

  • i.e. in an emergency: your insurance company, its agents and medical personnel may share relevant personal information and specific types of personal information with us. This may be the case, for example, if we or those mentioned above need to act on your behalf, in the interests of other customers or in an emergency.

Processing is in the public interest or in the exercise of public authority;

  • i.e. Security measures: We may use personal data to implement security measures or to respond to disruptions or other similar events, including those of a medical or insurance nature.

It is in our or a third party's legitimate interests unless your own interests or rights prevail.

  • i.e. to personalize your travel experience: We may use your personal information to better understand your interests so that we can try to anticipate what other products, services and information you may be most interested in. This allows us to tailor our communications to make them more relevant to you.

If we need to process special categories of personal data, such as health data for medical reasons, we do so only if one or more additional conditions apply: we have your express consent; it is necessary to protect your vital interests or those of another person and you are physically or legally unable to give consent; it is necessary to establish, assert or defend legal claims; it is necessary for reasons of substantial public interest.

 

Questions about Right of withdrawal and inspection

If you have any questions on the subject of right of withdrawal, please contact our data protection officer

E-mail: datenschutz@lehrs-reisen.de.

LEHR'S-REISEN, Data Protection Officer

 

Status: May 2018